Payment & Refund Claims Assistance
Think You’re Owed a Refund?
RTF Refunds helps eligible customers pursue refunds and recover money they may be entitled to.
- Simple Claims Process
- No Upfront Service Fee
- We Handle the Claim for You
How It Works
Three steps. We take it from there.
Tell Us What Happened
Message us on WhatsApp and tell us about your potential claim — no forms, no waiting on hold.
We Assess Your Claim
Our team reviews the information provided and determines whether we can assist.
We Handle the Process
If your case is accepted, we pursue the claim on your behalf.
Claim Types
What kind of payment are you looking to recover?
A few common situations we assess. Not sure where yours fits? Choose “Other” and tell us in your own words.
Subscription & Recurring Payments
Still being charged for a subscription you cancelled, or one you never signed up for? This may be reclaimable.
Check EligibilityDuplicate & Incorrect Payments
Charged twice for the same thing, or the wrong amount taken from your account? We can look into it.
Check EligibilityCancelled but Still Billed
Continued to be charged for a membership or service after you cancelled it? You may be entitled to a refund.
Check EligibilityUnauthorised Payments
Money taken from your account that you didn’t authorise may be recoverable.
Check EligibilityFree Trial Charges
Signed up for a free trial that quietly started charging you? This could be eligible for a claim.
Check EligibilityOther Refund Enquiries
Not sure your situation fits the categories above? Tell us what happened and we’ll assess it.
Check EligibilityWhy Choose RTF Refunds
Straightforward, from assessment to outcome.
No Upfront Service Fee
There is no upfront service fee to submit your claim.
Simple Process
Everything starts with a simple WhatsApp message — no forms to fill in.
Claim Support
We help manage the claims process from assessment through to outcome.
Clear Fees
If funds are successfully recovered, our service fee is 50% of the amount recovered.
Start Your Claim
Let’s see if we can help.
Message our team on WhatsApp with a few quick details and we’ll let you know if you’re eligible.
What to have ready
- Your name and mobile number
- What happened, and roughly when
- Which bank or provider was involved
- The approximate amount
We never ask for online banking passwords, PINs, one-time passcodes or card security details.
FAQ
Common Questions
How do I start a claim?
Message us on WhatsApp with your name and a few quick details about what happened — we’ll take it from there.
How much does RTF Refunds charge?
Our fee is 50% of funds successfully recovered on your behalf.
Do I pay upfront?
There is no upfront service fee.
What if you don’t recover anything?
If no funds are successfully recovered, there is no service fee to pay.
Is my refund guaranteed?
No. Claims are subject to eligibility and assessment, and no outcome or refund can be guaranteed.
How long does it take?
Timescales vary depending on the circumstances of the claim and the relevant provider.
Contact
Ready to Check Your Claim?
It only takes a few minutes to get started.